Draft for legal review — replace the bracketed details before launch.
Cancellation & Refunds
Last updated: [date]
Cancel any time
You can cancel your subscription at any time from your account. Cancellation takes effect at the end of the current paid period: you keep full access until then, and you will not be charged again.
When we refund
Fees paid for a period already started are not refunded in part, and unused pages are not refunded. We refund in these cases:
- You were charged twice for the same plan period (duplicate charge).
- You paid but the service was not activated or could not be delivered, and we could not fix it within a reasonable time.
- A charge was made after you had cancelled before the renewal date.
How to request a refund
Write to [support email] or use Support within [7] days of the charge. Include your account email, the payment ID or invoice number, and a short description. We will confirm whether the request is accepted.
Processing time
Approved refunds are issued to the original payment method through Razorpay. They take 5–7 working days to reach you, depending on your bank or card issuer.
GST
A refund includes the GST paid on the refunded amount, and a credit note is issued where applicable.
Contact
Questions: [support email], [phone]. See also the Terms of Service.