Grievance Officer

Grievance Officer

In line with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023, our Grievance Officer is:

• Name: [Grievance Officer name]
• Email: [grievance email]
• Phone: [phone], [Monday to Friday, 10:00–18:00 IST]
• Address: [Legal entity name], [registered address]

How to complain

Email the Grievance Officer with your account email, a description of the problem, and any supporting details. For general help use Support or Contact first; use this route if you are not satisfied or your concern is about privacy, content or misuse.

Our timelines

• We acknowledge your complaint within 24 hours.
• We resolve it within 15 days of receiving it.

Escalation

If you are not satisfied with the outcome, you may write to [senior contact, e.g. Director] at [escalation email]. For personal data matters you may also approach the Data Protection Board of India, and for consumer matters the consumer forum or the National Consumer Helpline.